COVID-19 Update: As of March 1st, 2020, our exchange policy has been extended indefinitely. You will be able to return your purchase for store credit or exchange past our regular 14-day return window.
Customer satisfaction is a priority at MADISON. If for any reason you do not love your purchase, return the item in its original condition within 14 days for store credit. The original receipt is required to process all returns and merchandise must be unworn, unwashed, unaltered and with original tags attached. Please note that final sale items may not be returned or exchanged. We reserve the right to refuse any returns received after 14 days or if we determine that the merchandise does not qualify for a return.
The return total will be credited in the form of an e-gift card usable towards your next online purchase, less the cost of shipping. Please allow up to 4 business days to process your return after MADISON receives it.
Ship the items in their original packaging to the following address:
2035 CAMERON STREET
RALEIGH, NC 27605
We recommend shipping your package using USPS, UPS, or FedEx with a tracking number. MADISON is not responsible for packages lost or stolen in transit.
Thank you again for shopping with MADISON. Please contact us if you have any questions regarding our return policy. We are more than happy to assist you. We can be reached via our contact form.